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Make every call count with Phonestat.

Track staff performance, capture meaningful feedback and deliver quality customer experiences.

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Experience what it's like to use Phonestat by reviewing the call below.

Once the call has been reviewed, the agent is instantly notified by email.
52 secs Fri, 18 Jan 2019 at 11:51am
Review
Please listen to the following call and answer the questions below:
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  1. Did the salesperson introduce themselves?
  2. Did the salesperson have a friendly tone?
  3. Did the salesperson offer any additional services?
  4. What was the call about?
Cancel
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From: no-reply@phonestat.com
To: john@example.com

John, your call has been reviewed

Today at 3:57 pm

Hi John, you've received a new review

View your results below.
Call with Mike (+61) 000 000 00 on Monday, 27 Jan 2019 at 5:00pm

Your Score

%

Breakdown

  1. Did the salesperson introduce themselves?
  2. Did the salesperson have a friendly tone?
  3. Did the salesperson offer any additional services?
  4. What was the call about?
  5. Comments
    —

Listen to your call on Phonestat


Regards,
The Phonestat Team

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Take advantage of Phonestat’s integrations with Avaya and ShoreTel phone systems, or upload calls on your own.

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Design your own set of questions to calculate customer experience scores and hone in on areas for improvement.

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Improved Call Performance * Based on real customer data.

90%

1 in 4 staff scored over 90% after the 1st month of rolling out. * Based on real customer data.

30%

Bottom 20% of staff improved 30% after the 1st month of rolling out. * Based on real customer data.

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20
Users
$249
Estimated Monthly Cost
1 — 20
Base Fee $320
Now $249
21 — 100
$20 per user
+ Base Fee $320
Now $249
101 — 1000
$15 per user
+ Base Fee $320
Now $249
1001 — 5000
$10 per user
+ Base Fee $320
Now $249
5000+
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