Make every call count with Phonestat.

Track staff performance, capture meaningful feedback and deliver quality customer experiences.

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Interactive Demo

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Experience what it's like to use Phonestat by reviewing the call below.

Once the call has been reviewed, the agent is instantly notified by email.
7 minsInFri, 18 Jan 2019 at 11:51am
Review
Please listen to the following call and answer the questions below:
-:--/0:00
  1. Did the salesperson introduce themselves?
  2. Did the salesperson have a friendly tone?
  3. Did the salesperson offer any additional services?
  4. What was the call about?
Cancel
Done

Full of features

Phonestat comes packed with features that take your quality assurance to the next level.

Various Integrations

Take advantage of Phonestat’s integrations with Avaya, Asterisk and ShoreTel phone systems, or upload calls on your own.

Custom Scorecards

Design your own set of questions to calculate customer experience scores and hone in on areas for improvement.

Simple Reporting

Access powerful reports to discover valuable insights on staff performance and customer satisfaction.

Export to Excel

Take the data, view it offline, make your own charts. Exporting to Excel gives you ultimate control.

But don't take our word for it

Here's how Phonestat has brought improved results to our customers.

Improved Call Performance * Based on real customer data.

90%

1 in 4 staff scored over 90% after the 1st month of rolling out. * Based on real customer data.

30%

Bottom 20% of staff improved 30% after the 1st month of rolling out. * Based on real customer data.

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